Позиционирование CRM систем для среднего и малого бизнеса
Forrester Research
CRM Suites Customer Service Solutions (Q3, 2010):

CRM Suites For Midsized Organizations (Q2, 2010):

Midmarket CRM Suites (Q3, 2008):

Gartner
Magic Quadrant for Sales Force Automation (2011):






